Whise Whoman- Web version

Whoman is an application for the Real Estate market published by Whise ( www.whise.eu ).

Integration with our system is done on the server-side through our APIs.

This integration allows 2 things:

• ability to call someone directly from Whoman (click-to-call).

• opening of a notification when a call comes in.

1. Information gathering

• the  Account ID (In our example it is md)

• for each user who needs Whise integration:

  • User Name (it can be found on the user page –> Tab Basic)

    • In our example it is luke@myprovider.com

  • Personal API key (it can be generated on the user page –> Tab Credentials)

    • It is hided in our example

  • ​User ID (it can be found on the user page -> Tab Advanced)

    • In our example 3

  • Device ID (it can be found on the device page –> Tab Advanced)

    • In our example 68

The account name can be found at the top-right corner of the portal.

In order to retrieve the UserIDs, Username and Personal API key go to the User page.

Below is an example of the information you need to properly configure Whoman.

2. Whoman configuration

The Whise customer logs into WHOMAN with an administrator account. First go to the account settings (“person” icon) and select the General tab.  Go to “Enable telephony” and set the integration to Client and value to yes.

In the next step we need to complete the Telephony settings. Fill in the User Name, the API Key and the Account ID and Device ID like shown in the screenshot below.

3. Call flows configurations

In the example below, we want Whoman to notify two users (Luke and Rocky) when the reception number is called. Other scenarios can also be build using the same logic.

In order to generate the opening of a notification in Whise for selected users, an Event box needs to be added in the call flow. In the below example, an Event is added in the Reception call flow.

• First chose the number format used for contacts in the Whoman application.

  • National (02….)

  • International (+32,+33, etc.)

• The Event name can be anything you want.

• Chose the Webservice option.

• The Remote URL string to be configured in the Event is :

https://notifications.whise.eu:11050/call/AccountID+UserID,AccountID+UserID

Where the AccountID + UserID are pointing to the person who will get notified in Whoman when a call comes in.

If we want that both Luke and Rocky get notified in Whoman when a call comes in, the Event string should look like:

https://notifications.whise.eu:11050/call/md3,md4

The call flow can be continued with a group box and leads to a ring group where Luke and Rocky are present.